Writings

Insights from the front lines of scaling design in high-growth SaaS companies

Richard Baker 9/11/25 Richard Baker 9/11/25

It’s all about relationships

This week, I had a handful of conversations, all revolving around the same theme: relationships are at the core of getting things done.

Richard Baker 8/21/25 Richard Baker 8/21/25

AI Should Empower People, Not Replace Them

The most successful companies will be those where people are enabled, encouraged, and rewarded for leveraging AI effectively.

Richard Baker 5/12/25 Richard Baker 5/12/25

Hiring someone with no domain experience might be the smartest hire you make

We’re taught to hire for expertise. For familiarity. But lately, I’m seeing the opposite unlock better outcomes.

Richard Baker 5/7/25 Richard Baker 5/7/25

The difference between surviving and thriving

Most people sock away money for later—retirement, rainy days, a shot at some peace and quiet when they’re done grinding it out at work. Really, it's just to have greater control how they spend their time. Later.

But very few treat learning the same way.

Richard Baker 6/30/17 Richard Baker 6/30/17

Contracts

When starting any engagement or client work, it’s best to have a contract. This is to protect _both_ parties by being clear about what each person will do.