Seasoned design leader, fusing strategy, design, & technology
Committed to growing design & product team's influence, scale & output to improve business results & customers’ experience.
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Leader
Grew, managed, and coached a world-class, multi-discipline UX, product, & innovation teams, covering, business design, user research, interaction design, visual design, data analytics, & net-new product innovation.
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Designer
Classically trained user experience researcher & designer, I love rolling up my sleeves & getting deep in stickies & pixels. I have two decades of hands-on design experience for enterprises, industrials, governments, & non-profits.
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Innovator
Built & launched new products, won patents, & established an award-winning innovation program. I have a proven track record of building repeatable, scalable innovation programs & empowering company-wide participation.
Hypergrowth Scale
Scaled the UX organization 4x during a global pandemic, in one of the hottest job markets ever experienced, all while implementing best practices, design systems, accessibility to realize all-time-high team satisfaction and retention.
“Richard demonstrated a savvy ability to think two steps ahead in a high growth and fasted paced company. Richard organized and grew the Design team, expanded our design skillsets from mockup design to more sophisticated user research, clarified product strategy as our portfolio grew from 1 to many offerings, and steered our R&D teams in expanding our customer first mindset. ”
Led $5mm design & innovation teams across 3 studios
I led the vision, strategy & execution of our design & innovation efforts for over a $75mm product portfolio at GE. Launched and scaled the design team to support 5 P&L’s and over a dozen product lines.
“Richard brings a unique skill set to his role as the global leader of UX for our organization. He not only has a strong strategic vision for his group, but he also has the ability to be hands-on tactically, whether it be for customer or internal-facing work. ”
Built an award-winning, design-led innovation program in 9 months
By merging business strategy and design thinking, I was able to validate new innovations earlier and increase our success-to-failure ratio across the business.
“Richard has demonstrated over and over again his talent for new product innovation and organizational leadership. Richard was a relentless advocate for software product users and for applying innovation best practices to meet those needs.”
