Writings
Insights from the front lines of scaling design in high-growth SaaS.
Student Portfolio Review
I get asked to review a lot of student or recent graduate portfolios, and I see a lot more come through our online career board. Many people, regardless of experience, often overlook some of the basics every portfolio should have.
Think about a portfolio—what is it’s purpose? It’s not a time capsule or a year book, merely capturing how you spent your time. It’s purpose it to show me the type of work you love doing, and the type of work you want to keep doing.
Tell me about the process
In almost every job interview, the interviewer will say ‘Now, let’s take a look at your portfolio...’. Your portfolio should tell a story. It can be how you’ve matured as a designer. Or how multi-faceted you are. Or how your unique process or point of view separates you from the rest. Whatever that story is, know it. When building your portfolio, plan the narrative of how you will walk people through it.
I want to know how you did all this great work, and that you can do it again for my team. So tell me. Tell me how you came to the refined problem, and how you came to the final solution.
Notice I say how you came to the solution, rather than what the solution is. In most cases, I don’t care about the final product concept. And as you get further in your career, non disclosure agreements might prevent you from telling me what the solution is. Rather, I want to know how you got there. What was the process? What methods did you use? What challenges did you have to overcome? What did you learn from a process and self-improvement perspective?
As you explain your process, I can get a clear glimpse of how you’d contribute on my team.
Tell me what you did
College is full of group projects—they’re invaluable at teaching you real-world lessons, both about your topic of study and people. When showing work in your portfolio, tell me what role you played in each part. Sometimes you’re responsible for the big, sexy showpiece. Other times you’re more of a supporting actor, running the project management side of things, or digitizing copious amounts notes. That translates to the real world—we need team players that can do both, and strive to fill gaps and make the team better. This shows flexibility and teamwork. This is important.
Tell me why I need you
This one can be a little bit tricky. I don’t want you to sell me on you—that’s part of the interview. But I want to see how you would be able to fit on my team. What gap are you filling? How will you contribute?
I often tell younger designers and recent grads to think about implementation. Often times you’re designing work for a fictional company or nonprofit, which means the design work never go beyond the design. But tell me about what implementation would look like.
What documentation would you provide for the engineering team—these could be specs, red-lines, link to documentation, etc. How would it scale? How will other designers build on your work? Abstract-out the design language into a system. Show best practices on how to use existing design elements, and the rules for which to extend the design language. This will help mature your design work itself, and shows you’re able to fit in a larger design pipeline.
Tell me about you
Now that we got the hard part out of the way, tell me about you. I don’t mean tell me about your favorite vacation spot, or favorite band. But rather, what part of the design process is your favorite? What type of problems do you like to solve? What type of teams do you like working on? What role in the team do you thrive in?
Colleges focus on giving you a lot of different skills and experiences in hope one or two really click. Tell me what clicked for you, and what you want to continue doing.
Relax
Lastly, relax. A portfolio isn’t a legal document. It doesn’t have to be stuffy or dry. Let some of your personality seep through the words to give me an idea of who you are. Remember you audience, however; I wouldn’t go overboard. But it’s okay to have a little fun show through. That’s why we want to hire you, anyway.
Links for Week 22, 2018
Questions to ask a struggling employee
14 great questions to use in your next 1-on-1 with a struggling employee (or anyone).
Kandinsky in Space
Fly through one of Kandinsky's paintings and experience it like never before.
Preventing burnout on your team
People drive culture...
Best performing problem solving teams
Cognitively divers and psychologically safe.
How to be be a great junior team member
- Ask lots of questions.
- Don’t fear mistakes, just admit them quickly.
- Don’t get attached to the results of your work.
- Be patient and understanding.
- Understand a big picture.
Great employees leaving great cultures
Great culture is more than saying '...we have a great culture.'.
Building a design driven culture
Understand the customer, build empathy in the organization, don't design in a vacuum, act quickly
Mosaiq—organizing research
Using Wordpress to share your team's design research.
Links for Week 4, 2018
Building New Organizational Models to Achieve True Digital Transformation
“People have been shown by Amazon, Google, and even Twitter, how easy things can be. So, they just expect things to work and to be relatively simple.”
Outline
A new (and beautiful) documentation tool. Looks promising.
The UX of AI
“If you aren’t aligned with a human need, you’re just going to build a very powerful system to address a very small—or perhaps nonexistent—problem.”
How to design An Innovation Culture
A webinar video of Alex Osterwalder (Strategyzer co-founder) and Dave Gray (XPLANE co-founder) talk about intentionally designing your corporate innovation culture.
Want To Build A Culture Of Innovation? Master The Design Critique
Successful design critiques is based on honesty and trust. It reminds me this tweet from John Maeda:
Links for Week 3, 2018
Design Studios, When Done Well, Change Organizations For The Better
Well-facilitated design studios [workshops] also focus more on the problem, less on solutions.
How I Teach
Last week I said to read anything Jon Kolko publishes. This week, he published a new and free book. Go. Read. Now. This book is for anyone who works with other people, in any capacity.
Future of Design in Start-Ups
Nothing too surprising here. Designers are increasingly transitioning from the agency to the enterprise. Skills will follow suite.
Adele—Repository of Design Systems Design Systems are extremely helpful as teams scale. This repository is one of the best I’ve seen.
Laws of UX
Lovely single-purpose site; fun just to view.
Choose An Amazing Boss. Role Is Secondary. I’ve been fortunate to have a number of supportive bosses. However, there is a difference between a supportable boss and an Amazing (enabling) boss.
Links for Week 2, 2018
A collection of Soviet Control Rooms
Some photos of beautiful, mid-century control rooms of power stations, control towers, and the like.
Inside One of America’s Last Pencil Factory
A fascinating look into the art of making pencils.
Dysfunctional Products Come from Dysfunctional Organizations
I’ve seen this situation play out time and time again. And here’s a little tip—do yourself a favor and read everything by Jon Kolko.
Workplace Hygiene in Sketch
Good rules for design teams to operate by.
How to Resolve Conflicts with a Remote Coworker
Great advice if you work with people, remote or not.