When starting any engagement or client work, it’s best to have a contract. This is to protect _both_ parties by being clear about what each person will do.
Building a great UX team is more than just hiring ‘better designers’. Even the best designers will fail if their work environment doesn’t set them up for success. Over the past decade of leading, building, and growing user experience teams, there are five key areas I focus on that result in noticeable and speedy improvements.