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Seasoned design leader, fusing strategy, design, & technology

Committed to growing design & product team's influence, scale & output to improve business results & customers’ experience.

 

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Leader

Grew, managed, and coached a world-class, multi-discipline user experience & innovation teams, covering, business design, user research, interaction design, visual design, data analytics, & net-new product innovation.

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Designer

Classically trained researcher and designer, I love rolling up my sleeves and getting elbow deep in stickies and pixels. I have two decades of hands-on design experience for enterprises, industrials, non-profits, and governments.

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Innovator

Built and launched new products, won patents, and established an award winning innovation program. I have a proven track record of building repeatable, scaleable innovation programs, empowering company-wide participation.


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Leading $5mm design & innovation teams across 3 studios

I lead the vision, strategy & execution of our design & innovation efforts for over a $75mm product portfolio. Scaled the design team to support 5 P&L’s and over a dozen product lines.

 
Richard brings a unique skill set to his role as the global leader of UX for our organization. He not only has a strong strategic vision for his group, but he also has the ability to be hands-on tactically, whether it be for customer or internal-facing work.
— Chief Technology Officer, GE
 

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Built an award-winning, design-led innovation program in 9 months

By merging business strategy and design thinking, I was able to validate new innovations earlier and increase our success-to-failure ratio across the business.

 
Richard has demonstrated over and over again his talent for new product innovation and organizational leadership. Richard was a relentless advocate for software product users and for applying innovation best practices to meet those needs.
— Director of Engineering, GE
 

Upcoming Speaking

I’ll be speaking about scaling & executing user experience design in large enterprises at UX Strat, June 17-19 in Amsterdam.


Featured Work

My work is created through a cross-functional, design-led creative process, blending industry insights with innovative design. I bring a unique tech perspective to design, helping teams and organizations solve difficult problems.

Executing design in large-scale organizations…

Executing design in large-scale organizations…

executing design at scale

Fusing strategic innovation, tactical design, and agile execution to scale user experience implementation in an engineering-dominated organization leveraging SAFe methodologies.

Leading design through repeatable innovation

Leading design through repeatable innovation

Innovation accelerator

The Innovation Accelerator vision was to transform our approach to R&D. By merging business strategy and design thinking, we’re able to validate new innovations earlier and increase our success-to-failure ratio.

Large-scale design execution

Large-scale design execution

smart automotive terminal

Reimagining the automotive shipping process is not for the faint of heart. In-depth user research and discovery was key to map the complexities to create flexible solutions that work for everyone.